LG Monitors Warranty In Manila
We have around 40 monitors from LG. They’re all the same model, LG L1753S. After just one year, 5 of them developed large faults. Four of them would no longer turn on and another had a horizontal line of dead pixels. All of the monitors are hooked up to their own dedicated UPS (battery backup with built in surge protection) so I don’t think the issue is with power spikes.
Since all these units were just outside of the 1 year warranty period given by the shop, I wasn’t too hopeful for these units. However, since such a large percentage of the units had failed, I thought I’d try go direct to LG, so I sent an email through to LG.
They replied the next day and said we actually have a 3 year warranty direct with them!
Good Morning!
Hope your doing well today! We are very to heared it from you, but dont worry we do home service and your unit has a 3 year warranry upon the date of purchase, kindly inform us at 9025544 and give the following informations:
Name
Tel#
Address
Model#
Problem
After calling and supplying them with the above information, they arrived at our offices a few days later, armed with soldering guns and other tools. They immediately fixed 3 of the 4 units which wouldn’t turn on, which (in their words) had ‘bulging capacitors that needed replacing’. They say the forth unit needs a new power supply and the unit with the line of dead pixels will need further equipment.
So far I’m happy with the support given by LG. Sure, there’s most likely a known fault with this model (based on the fail rate) but still, it’s nice to see they’re quick to come out and fix them.